Shipping policy
Order Processing Time
All orders are processed within 1–3 business days.
You will receive a confirmation email as soon as your order is placed and another email once your package has shipped.
Shipping Time
Our standard shipping time is:
📦 7–14 business days
Most customers receive their order within 8–10 days, depending on location and order volume.
Shipping times may vary due to high demand, holidays, or carrier delays. We always monitor all shipments to ensure timely delivery.
Shipping Methods
We work with trusted logistics partners to ensure your TailTorch™ products arrive safely and in good condition.
Tracking numbers are provided for all orders as soon as the package leaves our warehouse.
Shipping Cost
We offer LIMITED time free shipping
Tracking Your Order
Tracking information will be emailed to you once your order has shipped.
Please allow 24–48 hours for your tracking link to activate.
If you haven’t received your tracking email after 5 days, contact us at:
📩 support@tailtorch.com (or whatever email you choose)
Wrong Address Disclaimer
If the shipping address is entered incorrectly at checkout, TailTorch™ is not responsible for replacement or refund.
Please verify all details before submitting your order.
Lost or Delayed Packages
If your package is delayed or appears lost, contact us and we’ll work with our logistics partners to resolve the issue as quickly as possible.
International Shipping
We currently ship to:
🇨🇦 Canada
🇺🇸 United States
More regions may be added soon.